8×8 Virtual Office is a call center software solution that provides users with Fortune 500 features including extension dialing, auto attendant, ring groups, call recording and internet faxing. The platform facilitates team collaboration operations and processes with web conferencing and video meeting tools, provides mobile access and improves global reach, and allows complete integration with existing CRM and productivity tools including NetSuite, Salesforce, Zendesk and Outlook.
June 6th, 2013 | | Comments Off on Debunking the Six Myths of Cloud-Based Contact Center Solutions
Traditional contact centers are built to be operated on-premises using proprietary hardware and software. In the late nineties first-generation hosted contact center applications were released. However, these solutions did not offer comparable technology, cost, features and flexibility and therefore failed to gain acceptance in the contact center market. The inability of early hosted applications to deliver feasible solutions for contact center users created a number of myths, reinforcing the perception that on-premises solutions were superior. Second-generation cloud-based contact center applications not only overcome their predecessors’ weaknesses with advanced technology, they also deliver clear advantages over on-premises systems in terms of cost, flexibility, and reliability. It is time to debunk the myths.
June 6th, 2013 | | Comments Off on The New Math: Double Your Results for Half the Cost
On-premises contact centers were once the only reliable choice for the enterprise, a necessary investment with no real alternatives. With the advent of SaaS (Software-as-a-Service), this is no longer true. SaaS vendors have proven their ability to deliver measurable value, causing a permanent and fundamental shift in the way technology is delivered and managed.
June 6th, 2013 | | Comments Off on Cloud-Based Contact Center Technology: 5 Evaluation Criteria
You have already decided that a cloud-based contact center solution is right for your company; now you have to evaluate the available contact center technology alternatives. Beyond the must-have features to meet your current and future business needs, there are several critical technology criteria to evaluate.
June 6th, 2013 | | Comments Off on Finally, a Simple Way to Deploy a Customer Contact Center
As the role of the contact center evolves, the transactions performed in such an environment can expand to include responding to marketing campaign promotions and increased interactions with customers. Now more than ever, the contact center is a major component of the customer lifecycle, ranging from opportunity identification to solutions and ongoing management through acquisitions and divestiture.
8×8 Virtual Contact Center is a virtual call center solution that delivers greater agent productivity and flexible call center management. The suite works with 8×8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center.
Zerigo Cloud Servers from 8x8, Inc. deliver robust and feature-packed cloud hosting solutions suitable for businesses of all sizes.
8×8 Virtual Room is a cloud-based solution that makes video conferencing accessible to your entire organization. 8×8 Virtual Room takes the expense and complication out of video conferencing, improving efficiency and collaboration within your business.
8×8 Virtual Meeting is a flexible web conferencing solution that is simple to use and affordable. With 8×8 Virtual Meeting, users can meet with customers and colleagues from anywhere around the globe, hold demos and sales presentations and conduct webinars and webcasts. As an online application, accessing and managing online meetings require just a few clicks with Virtual Meeting. 8×8 Virtual Meeting is up to 30% less than other popular web conferencing solutions, but is built with comprehensive features to answer the web conferencing needs of any business.
8x8 gives businesses the computing power they need — without having to own or maintain expensive servers.
