Aspect CTRM is commodity trade risk management software that includes four modules including trade management, risk management, physical operations and financial operations, and is available in three editions: Lite, Standard and Enterprise. The platform allows users to utilize pre-built reports or generate custom report models, set user and role-based security parameters, and set threshold and event alerts.
Aspect Productive Workforce is a customer contact application connecting agents, back office and enterprise knowledge workers for collaboration.
Aspect Predictive Dialer is call center software designed to support outbound campaigns and services, automated messaging, and scheduled recall processes. The platform supports high-volume and high-touch multi-channel campaigns through voice, email, and SMS text, and provides users with configurable reattempt and escalation rules when detecting busy signals, fax machines, voicemails or no-answers.
Aspect Software specializes in Microsoft communications and collaboration tools. Aspect Blended Interaction offers unified communications for contact centers.
Aspect Seamless Customer Service is a unified communications solution for contact centers that reduces cost per-customer inquiry.
Aspect Workforce Management software is a tool incorporated within the Aspect Workforce Optimization Suite. The platform enables users to forecast staffing requirements across multiple company facets including customer-facing inbound resources as well as outbound and back office resources.
Aspect Unified IP Platform is software that transforms a call center into a unified platform with customer contact capabilities for inbound, outbound, portal, voice, internet contact and multi channel self-service. The platform allows users to identify and leverage investments in existing networks and technologies, giving complete control.