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VIRTUAL CALL CENTER
Aspect Unified IP Platform Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Platform is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with small and mid-sized businesses across multiple industries.
Select Customers
AmBank Group, British Gas, Pingan, Golfbreaks.com, Bayer and NorthShore University Health
About Aspect Unified IP Platform
Aspect Unified IP Platform is software that transforms acall center into a unified platform with customer contact capabilities for inbound, outbound, portal, voice, internet contact and multi channel self-service. The platform allows users to identify and leverage investments in existing networks and technologies, giving complete control.
The software provides businesses with tools designed to automate the entire inbound customer interaction, from contact routing, to agent skill selection, to contact recording. Additionally, the platform allows companies to manage omni-channel interactions across voice, email, chat, SMS, IM and social channels.
About the Company
Aspect Software was founded in 1973 and is headquartered in Chelmsford, Massachusetts.
Aspect Unified IP Platform Key Features
- Unified administration, routing and reporting
- Inbound routing functionality
- Outbound dialing capabilities
- Equipped with voice portal
- Web interaction and email management
- Workflow management tools
- Knowledge base management tools
- Contact recording and quality management
- Choice of transport
- Multi-Tenancy
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