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VIRTUAL CALL CENTER

Aspect Unified IP Platform Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with small and mid-sized businesses across multiple industries.

Select Customers

AmBank Group, British Gas, Pingan, Golfbreaks.com, Bayer and NorthShore University Health.

 

About Aspect Unified IP Platform

Aspect Unified IP Platform Aspect Unified IP Platform is software that transforms acall center into a unified platform with customer contact capabilities for inbound, outbound, portal, voice, internet contact and multi channel self-service. The platform allows users to identify and leverage investments in existing networks and technologies, giving complete control.

The software provides businesses with tools to automate the entire inbound customer interaction, from contact routing, to agent skill selection, to contact recording. Additionally, the platform allows companies to manage omni-channel interactions across voice, email, chat, SMS, IM and social channels.

About Aspect
Aspect Software was founded in 1973 and is headquartered in Chelmsford, MA.

 

Aspect Unified IP Platform Key Features

  • Unified administration, routing and reporting
  • Inbound routing
  • Outbound dialing
  • Voice portal
  • Web interaction and email management
  • Workflow management
  • Knowledge base
  • Contact recording and quality management
  • Choice of transport
  • Multi-Tenancy
  • Centrally configure, administer and manage Aspect solutions

 

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