Contact vendor directly for pricing information.
Platform is a SaaS solution and requires no additional hardware for installation.
Vendor works with small and mid-sized businesses across multiple industries.
AmBank Group, British Gas, Pingan, Golfbreaks.com, Bayer and NorthShore University Health
Aspect Unified IP Platform is software that transforms acall center into a unified platform with customer contact capabilities for inbound, outbound, portal, voice, internet contact and multi channel self-service. The platform allows users to identify and leverage investments in existing networks and technologies, giving complete control.
The software provides businesses with tools designed to automate the entire inbound customer interaction, from contact routing, to agent skill selection, to contact recording. Additionally, the platform allows companies to manage omni-channel interactions across voice, email, chat, SMS, IM and social channels.
Aspect Software was founded in 1973 and is headquartered in Chelmsford, Massachusetts.