Alliance Sales is sales automation software designed to support the full sales cycle by facilitating equipment and service sales process from quote generation through order processing. The platform assists users with all aspects of customer contact including outsides sales, inside sales, contact center sales and field service sales.
Alliance Professional Services is PSA software that provides a full, universal view of all project and task information as well as captures associated time and expenses. The platform supports company-specific submission approval chains, provides full project lifecycle support and is equipped with resource management tools.
Astea Alliance Marketing empowers companies to transform prospects into customers by creating multi-channel marketing campaigns.
Alliance Logistics is transportation and logistics software that assists users with multiple management processes including asset, remote warehouse, service vehicle, spares pool and parts exchange. The platform supports field service delivery processes, SLA compliance, and cost management by streamlining and shortening inventory-usage-billing cycles.
Alliance Contact Center is call center software that provides users with integrated multi-channel inbound and outbound capabilities designed to support multiple processes including order placement, record updates, payment processes, remote support processes and service call scheduling. The platform provides users with visual alert settings, automated escalation processes, and scripting and question trees for service call assistance.