SupportCenter is enterprise customer service software that allows users to automate the creation, organization and tracking of service requests. The platform provides email, phone, portal and social media multi-channel support, implement department-specific business rules and configurations, and manage account and contact history and information including products and/or services purchased, contracts and organizational hierarchies.
ServiceDesk MSP is facility maintenance software designed specifically for service providers that focuses on Windows desktop monitoring, network monitoring, performance monitoring and computer telephony integration. The platform is equipped with billing and account management, advanced analytics and technician auto assign tools.
ServiceDesk+ is facility management software that provides ITIL services desk and asset management tools. The platform allows users to create and publish service catalogs, conduct issue analysis and implement IT ticket workflow automation.