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CUSTOMER SERVICE

KOHO Software SupportCenter Review

Product Snapshot

Product Pricing

$45 per technician per month.

Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with small to midsize companies.

Select Customers

MetLife, Universal Underwriters Group, Harvard University, Jefferson Memorial Hospital, Honeywell.com

 

About SupportCenter

KOHO Software SupportCenter SupportCenter is enterprise customer service software that allows users to automate the creation, organization and tracking of service requests. The platform provides email, phone, portal and social media multi-channel support, implement department-specific business rules and configurations, and manage account and contact history and information including products and/or services purchased, contracts and organizational hierarchies.

The software provides businesses with tools to build and utilize a searchable knowledge base, deploy a customizable self-service portal and manage multiple service contracts and related support plans. Additionally, the platform supports data sharing with existing systems and applications through a built-in API.

About the Company

KOHO Software was founded in 2014 and is headquartered in Tampa, Florida.

 

SupportCenter Key Features

  • Time tracking and billing tools
  • Real-time KPI reporting and dashboards
  • Mobile accessibility via iPhone, Android, Blackberry and other smartphones
  • Available in 16 languages
  • Data visualization tools
  • Customer interactions compiled into a centralized location
  • Focus on first-call resolutions

 

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