$45 per technician per month.
Platform is a SaaS solution and requires no additional hardware for installation.
Vendor works with small to midsize companies.
MetLife, Universal Underwriters Group, Harvard University, Jefferson Memorial Hospital, Honeywell.com
SupportCenter is enterprise customer service software that allows users to automate the creation, organization and tracking of service requests. The platform provides email, phone, portal and social media multi-channel support, implement department-specific business rules and configurations, and manage account and contact history and information including products and/or services purchased, contracts and organizational hierarchies.
The software provides businesses with tools to build and utilize a searchable knowledge base, deploy a customizable self-service portal and manage multiple service contracts and related support plans. Additionally, the platform supports data sharing with existing systems and applications through a built-in API.
KOHO Software was founded in 2014 and is headquartered in Tampa, Florida.