SolarWinds MSP Manager is IT help desk software that enables users to run IT help desks through an intuitive ticketing system, batch billing export capabilities, and customer and knowledge management functionality. The platform is equipped with scheduling tools that can export to external calendars, allows users to create and utilize branded customer portals, and manages all customer information including contact information and customer location.
SolarWinds TraceView is an Application Development tool that provides code-level insight for distributed apps across a full application stack. The platform allows users to identify performance trends over multiple releases using advanced visualization and track user performance all while identifying fixable problems without application slowdown.
Loggly is a cloud-based log management system designed to intelligently collect, monitor and analyze a business’s log database. The platform provides an automated log collection system using certain standards set by the developers.
DameWare Mini Remote Control is help desk software that facilitates screen sharing and session chat with end-users. The platform enables users to connect to out-of-band computers that have crashed or are offline, capture screenshots and create flexible access permissions.
Web Performance Monitor is IT infrastructure monitoring software that troubleshoots issues for customer-facing applications as well as internal applications including CRM, ERP and Help Desk modules. The software allows users to identify service problems without 3rd party applications, provides detailed loaded time metrics and utilizes a browser-based transaction recorder.
SolarWinds Patch Manager is IT security software that lets users effortlessly execute third-party patch management throughout their computing environment. The platform is built with tools to report, organize, and manage third-party patches, including Microsoft patches.
SolarWinds Server and Application Monitor provides users with agentless performance and availability monitoring, along with alerting and reporting for hundreds of applications and hardware types. The platform provides users with insight into environment data and hardware status, while monitoring and tracking the health of Dell, HP and IBM servers.
SolarWinds Network Performance Monitor is IT infrastructure software that provides users with the tools to detect, diagnose and resolve performance issues.
SolarWinds Network Configuration Manager isolates the problems in the user’s network and then notifies users when configurations change to help users determine which decisions could create network issues. The platform comes with Orion NCM, which keeps a real-time record of all the changes made to the network, saving users time and energy.
Web Help Desk is one of the earliest examples of a fully web-based help desk solution. The program applies best practices of the Information Technology Infrastructure Library (ITIL).