SolarWinds Web Help Desk Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as both an on-premise solution and as a SaaS solution.

Customer Focus

Vendor works with midsize, large and multi-national enterprises.

Select Customers

Burton, Harvard University, U.S. Air Force, Cisco, PBS

About Web Help Desk

Web Help Desk is one of the earliest examples of a fully web-based help desk solution. The program applies best practices of the Information Technology Infrastructure Library (ITIL).

About the Company

SolarWinds was founded in 1999 and is headquartered in Austin, Texas.

Web Help Desk Key Features

Compatible with Windows, OSX, Linux, and Unix
Server-side database support: SQL, MySQL, Oracle, OpenBase SQL, PostgreSQL, FrontBase
Incident management
Communication and correspondence with two-way email and ticket-issue integration
Help Desk management functions
Account management with LDAP and active directory sync
SLA management and ticket life cycle tracking
Knowledge base management tools
Centralized CMDB repository
Approval workflow/change management