White Papers and Demos

The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.

Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service?

Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity.

This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs.

Most companies will save money by formalizing their telecommuting policies and standardizing support practices. Informal policies and ad hoc support result in inconsistencies about who can telecommute and what costs the company covers. Additionally, absent a formal policy, IT support costs will be higher when nonstandard and personal devices are connecting to the network.

Enhance your company's end-of-the-year reviews to make sure your employees are aligned with the bigger goals of the company.

Use these five tips from CheckPointHR to make the end of the year a successful time for staging and preparation.

Professional services automation (PSA) is changing the way professional advisory firms run their business. For consulting agencies working in competitive markets, it can't come soon enough.

Companies need to define what is driving human capital and what is hindering it. Once this is identified, companies can take the proper steps to ensure future growth.