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Help Desk White Papers and Demos
White Paper provided by PhaseWare Inc
The definition of FCR is quite easy: A customer calls with an issue and an agent helps fix the issue on the first call. Even if the call is transferred or escalated, it’s considered FCR is customer places only one call to get the problem solved.
White Paper provided by PhaseWare Inc
Why does multichannel matter? By integrating voice, e-mail, web, and chat support into a single customer service strategy, companies are putting choice back in the customer’s hands.
White Paper provided by PhaseWare Inc
How many steps do you perform from incident submission to incident resolution? How many screens are toggled through just to record the initial submission? How many communications are performed throughout the resolution life-cycle?
White Paper provided by Unknown
Comparing help desk software features can help narrow the choices in the software selection process, enabling organizations to find the solution with the capabilities that answer their service requirements. Compare the features of top help desk software products from leading vendors and discover what these solutions have to offer.
White Paper provided by FrontRange
The value proposition for help desks is changing. Instead of merely tactically responding to the unforeseen needs of IT end-users, the future is all about helping organisations get a better return for their IT and related investments. So where are the differences?
White Paper provided by FrontRange
IT professionals under pressure to do more with less should take a serious look at automating software management processes. The benefits are not confined to cost control.
White Paper provided by FrontRange
When a support professional has access to knowledge, they can quickly assist customers with problems and inquiries. As a result Knowledge Management has become an essential practice within today’s support centers. Customer service and support software allow companies to manage the interactions with customers and employees. When combined with Knowledge Management, the support center is able to improve efficiencies, increase satisfaction, and reduce the cost of service.
Demo provided by TechExcel
New graphical workflow modeling, a knowledge base search engine with auto-suggest, and an integrated employee web portal for self-service makes the latest version of TechExcel HelpDesk a viable solution for any size business. TechExcel HelpDesk provides the flexibility and process control to help meet your help desk, IT service, and change management needs. This demo shows some of the most important features of TechExcel HelpDesk.
White Paper provided by TechExcel
Businesses increasingly view information technology as a strategic investment - an investment that is expected to align with the larger goals of the company and deliver competitive advantages. Well-defined IT service management processes ensure that the business is not only ready for change, but that it may take a proactive approach and push for changes that make the company more competitive and profitable.
White Paper provided by FrontRange
The healthcare CIO is now in a position of direct influence on the quality of patient care. Doctors, pharmacists, administrators and medical research teams are more reliant than ever on electronic information and medical technology. As such, healthcare CIOs are gaining a stronger position to drive innovation, process change, and IT/business alignment. In healthcare, any system that is supporting a patient is not only business critical, its 24x7 availability is more critical than almost any other industry.