How to Avoid Delivering Bad Customer Service
Delivering high quality customer service plays a pivotal role in your company’s front-office activities. Get our FREE Customer Service guide and learn how you can deliver better service to your customers.
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How to NOT Follow up and Destroy Your Business
Until recently there has been no solution to help manage the complex tasks involved with multi-step, multi-media follow up. People have been forced to come up with “creative” ways to get the follow up done… and believe me, I’ve seen some amazing creativity.
Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM
Emulating the model of the private sector, local governments are stretching to improve the quality and convenience of services provided to their citizenry and other constituents. The standard for service has been changing rapidly, with a dramatic raise of the bar of expectations for the availability and responsiveness of service resources. Customers in the for-profit world have come to expect seamless and convenient self-service options as well as integrated and accurate information from their service providers.
CRM Best Practices for Adoption
When adopting a new CRM solution into your company, it’s important to follow these CRM best practices.
CRM Check List
Download our free CRM check list to make sure you have everything covered when you’re buying a CRM solution for your business.
Free CRM RFP Guide
The first step in contacting CRM vendors is to send a Request for Proposal (RFP).
CRM Success for Fast-Growing Companies: What Every Small and Midsize Company Needs to Know
Learn what ever small and mid-size company should know about how CRM can help their business grow.
How to Use Social CRM to Deliver Superior Customer Relationships
How would your customers rate their relationships with your company? The customer relationship management (CRM) focus was merely on the activities and preferences of the client so a company could more easily and readily address their needs, upsell and cross-sell solutions and drive strong revenue and profit streams.
Nine Questions to Ask about SaaS
SaaS does not spare customers the need to ask vendors the same questions about service levels, costs, and other issues that they would ask themselves if they were planning on-premise implementations. Of the nine questions customers should ask about SaaS, seven also apply to on-premise deployment. However, the issues of changing needs prompt two more questions unique to SaaS.
Improving Marketing Results with CRM
Marketing is not perceived as an exacting science. Many times, marketing plans, campaigns and other activities are planned from guesswork or past “experiences”. As a result, money can be quickly wasted on marketing initiatives which were poorly conceived and poorly executed.