Seven Habits of Highly Effective CRM Consultants
Being a CRM consultant means a company is putting a lot of trust in you to help them streamline their CRM project. A good CRM consultant will have these seven key traits.
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The Top On-Premise CRM Vendors
In spite of the increasingly loud “buzz” surrounding hosted or on-demand software solutions (also commonly referred to as software as a service, or SaaS), the demand for on-premise customer relationship management (CRM) applications has remained rather strong.
Top 5 CRM Products
Customer relationship management (CRM) is one of those buzzwords you have likely heard so many times that it has lost its initial punch. This is unfortunate as CRM products can lend considerable value to your organization; yet a jaded look at the industry could keep you and your company from realizing the benefits if you assume CRM products have all become commoditized like so many other business platforms.
5 Questions to Ask CRM Companies before You Buy
There are hundreds of CRM companies in existence today. How do you know which one is the best for your business? If you ask the right questions before you buy, you can make the most intelligent purchasing decision possible.
5 Ways CRM Helps Your Service Department
As customer service emerges as a key competitive differentiator, the role of call centers and contact centers is quickly evolving. Team members must now do much more than just answer questions and provide information.
Achieve Business Goals with a Powerful CRM Software Package
How well are your business goals aligned with your overall corporate strategy? If you are under the impression that these are the same thing, it is time to take a closer look at your business plan and your long-term outlook. Your business goals are short-term initiatives to contribute to the more broad and far-reaching corporate strategy. When you put the right CRM software package in place, you will be on your way to success.
Are There Any Hidden Jewels in Your CRM Database?
The crux of the success of a CRM operation depends on your success in extracting information from data and then acting on it. CRM vendors recognize this and have made available a plethora of tools such as reporting applications, marketing analytics tools, BI tools, and workflow management tools.
7 Questions the CEO Should Ask about CRM
Buying the wrong CRM can cost a company a lot of money. What questions should the CEO ask before implementing a CRM solution?
Self-Service Pitfalls That CRM Managers Should Be Aware of
Self-service capabilities can enhance CRM initiatives, if executed the right way. Here are some of the pitfalls to watch out for.
A Check on Affordability and Features for Small Business CRM
Small business CRM systems are now a viable option for SMBs that need better CRM tools to manage customer relationships. Before choosing a solution, consider features and affordability.