Selecting, purchasing, installing, and rolling out a CRM software solution can be complicated for any business. Here are some tips to help you simplify the process and keep your project on the path to success.
CRM 2.0 takes customer relationship management one giant step further. By leveraging core Web 2.0 components for the purpose of improving interactions with existing and potential clients, CRM 2.0 can offer many significant advantages.
For mid-sized businesses, finding a CRM system that’s both functional and affordable can pose quite a challenge. Considering these six factors when purchasing CRM applications will help you to make the best choice for your company.
Learn how small business management software including CRM systems and ERP in a variety of industries has helped companies around the world compete more effectively in the marketplace.
Enterprise customer relationship management is a family of tightly-integrated applications that span both front- and back-office operations throughout a company.
There’s no doubt that small businesses have different software requirements than larger enterprises. Finding the right small business software for your company can be a challenge since it can be difficult to figure out where to start. Read on to learn more about software solutions for small businesses.
A mobile CRM application is a powerful, full-featured software solution that allows field workers to access and interact with customer data while they’re on the road.
Over the past few years, we’ve witnessed the rise of social media; Facebook,“Twitter, and LinkedIn are becoming household names, and people read and write on blogs on almost a daily basis. A report by Forrester Research recently showed more than 80% of Americans aged 18-55+ use social networks and tools monthly. The rise of social media and networks (sometimes named with the blanket term “Web 2.0”) means people are using these online portals to converse, share information, and exchange ideas at an unprecedented rate. The sheer amount of customer data housed on Web 2.0 platforms is incredible, and every business can benefit from leveraging these platforms to reach out to existing customers and build relationships with potential customers.
As a business decision maker, you are under intense pressure to make the best decisions for your company, which underscores the importance of conducting a CRM evaluation before you make a purchase.
Social CRM is an important tool for companies to measure their customer activity across social media channels.