Wise.io is a business intelligence platform designed to analyze and predict response templates for a customer support system. The software tries to predict which group or individual agent should receive each new ticket and then shows agents the best template to use based on ticket content.
SightCall is a web conferencing software solution that works completely inside web browsers to host video conferences. Users can embed the program into any webpage and send out invitation URL links to people.
WalkMe is a guidance and engagement software solution that allows users to guide customers through presentations and resolve service issues. The program works across any web browser type and invites participating customers into online conference rooms.
Voxa is an email intelligence software solution that works between email clients and Salesforce to log all customer activity. The program automatically reads all incoming emails and sends their relevant pieces of data to the appropriate Salesforce accounts.
uStudio is an Enterprise Content Management software solution that allows users to build, maintain and share libraries of online videos. After users upload their videos into an online database, the program can tag them, index their text descriptions and store them into files and directories.
TerrAlign 4 is a sales tool that maps out entire territories for sales reps. The program can generate hundreds of optimized sales routes by calculating the most cost efficient driving paths between different sites for a sales team.
Vendavo Profit Analyzer is a business intelligence platform designed to identify margin, price and profit opportunities. The software delivers in-memory analytics to help identify profit trends and opportunities for improvement. The application can identify root causes of margin leakage and analyze historical performance leveraging automated pricing algorithms.
Tract is a field service business management software solution that brings business owners, employees, customers and resources together in the cloud. First, it helps users plan and schedule jobs using a drag-and-drop interface.
ServiceChannel is a facility management software solution that enables facility clients to gain visibility across their enterprise, lower costs and improve their brand image without outsourcing. The software offers a single web- and mobile-based platform to source, procure, manage and pay for facility maintenance services from commercial contractors.
PeopleMatter PERFORM is a business intelligence software solution that delivers analytic data on business workforces. The software analyzes efficiency in each division and individual metrics from managers to store performance.