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WEB ENGAGEMENT MANAGEMENT

WalkMe Review

Product Snapshot

Pricing

A free version is available.

Technology

WalkMe is available as a SaaS solution that requires no additional hardware.

Customer Focus

WalkMe works with multinational, enterprise and mid-sized customers.

Selected Customers

PayPal, United States Postal Service, Virgin, 3M, LogMeIn

About WalkMe

WalkMe WalkMe is a guidance and engagement software solution that allows users to guide customers through presentations and resolve service issues. The program works across any web browser type and invites participating customers into online conference rooms. Once customers are inside a room, users can run presentations, guide customers step-by-step through problems, send out service tips and react to any customer needs. The system additionally has functionality for internal company operations, allowing users to test out UIs and administer workforce training. Lastly, WalkMe can be integrated into a number of third party platforms, including Salesforce, Oracle CRM, Microsoft Dynamics and more.

About WalkMe
WalkMe was founded in 2011 and is headquartered in San Francisco.

WalkMe Key Features

  • SaaS online guidance and engagement software solution
  • Hosts conferences from any web browser
  • Can display sales presentations to customers
  • Service reps can guide customers through case issues
  • Users can display text and instructions on screen
  • Can administer employee training and perform UI testing
  • Works with Salesforce, Microsoft Dynamics, NetSuite and other third party platforms

 

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