Matthew Richards, IT manager at the Sydney-based subsidiary of the German surgical instrument maker, says the biggest users of the company’s Maximizer CRM system also happen to be its most successful sales reps.
The Registered Training Organisation, which offers sport and recreation, fitness and management courses from school-based to diploma level, was an existing Maximizer CRM user. After a fresh look at the market, it has stuck with Maximizer, but migrated to a subscription-based cloud service.
With Anametrix, you can analyze and visualize all of your data, and share your findings with your entire organization and outside stakeholders. Your business becomes more agile and efficient with access to timely information through predictive alerts, scheduled report delivery and social collaboration across departments. You can access all this information anytime, anywhere, from any device.
Anametrix Digital Analytics collects and analyzes data across all customer engagement channels in real time to enable marketers to discover new trends and hidden correlations, uncover new relationships, and reveal new revenue opportunities.
The Anametrix mobile reporting app lets your entire organization access all their marketing data on-the-go, from the convenience of any iPhone, iPad, Android or Rim / Blackberry device.
Fonality Unified Communications is a helpdesk platform designed to bring together collaborative and communication tools into one platform. The application can manage phone calls, voicemail, instant messaging, conference calls, emails, screen sharing and video conference calls.
Echopass Hosted Call Center integrates routing & workforce management apps for delivery to desktop agent softphones, with single view reporting, management.
Deltek Vision CRM is the enterprise CRM module designed within the Deltek ERP solution Vision. The platform automates client management, is designed specifically to support professional service firms and companies, and provides users with company-wide client life cycle visibility in order to support both new client prospecting and current client relationship nurturing processes.
Deltek Maconomy Business Performance Management is business intelligence software integrated live reporting, dashboards, and ad-hoc analysis. The platform provides users with dashboards designed to monitor the status of key performance measurements for individuals, groups or departments, and is equipped with data visualization tools that translates data into charts and graphs.
eGain Social is social intelligence software designed to support social customer service, knowledge capturing processes, and works as a single-source social publishing and online reputation management solution. The platform monitors social networks for any customer queries, as well as analyzes those queries for sentiment, and enables users to respond with related content or relevant responses.