The Attensity Social Analytics Suite is a social analytics software solution capable of monitoring millions of social conversations. Listen to the millions of social conversations on social networking sites like Twitter and Facebook, blogs, forums, communities and more.
VoltDB is an in-memory data base management platform designed to make business applications smarter, faster and realize superior business results. The software offers high performance, linear scalability, low latency and runs on commodity hardware.
Vtiger All-in-One is CRM, sales and help desk software designed to automate the customer journey and provides users with a holistic customer view that integrates data from marketing, sales, support and purchasing departments. The platform enables organizations to collaborate on and manage customer projects, integrates with contact and opportunity management tools, and is equipped to manage end-to-end sales processes including quotes, invoices and inventory.
StartMeeting is web conferencing software that enables video meetings, meeting-centric dashboards for consolidating all HD audio and video features in a centralized place, and facilitates collaboration with customers, colleagues and remote partners. The platform enables users to invite meeting participants and chat during meetings, switch presenter status and record all sessions for future reference.
3CLogic Contact Center is customer service software that provides users with a multi-channel contact center spanning voice, email, chat and social media channels. The platform allows users to enable a customer self-service portal equipped with IVR capabilities, build customizable IVR menus that utilize predetermined agent skill groups and manage high call volume through wait-time and position in queue updates, as well as a ‘call-back’ offer.
CallFire IVR is interactive voice response software that enable users to set up surveys, polls, appointment reminders and payments, and is designed to facilitate both inbound and outbound uses. The platform is designed with ease-of-use in mind through drag-and-drop menus of XML functionality, enables customers to interact through keypress, and is equipped with automated call routing capabilities.
Connect First Comprehensive ACD is automatic call distribution software designed to be implemented out-of-the-box with minimal configuration, can simultaneously distribute multiple calls to the most appropriate agent or location through geospatial routing, and instantly routes calls based on predetermined logic. The platform allows users to define routing paths based on multiple aspects including agent skill sets and level, language and ranking, is designed to work with both low and high volume operations, and applies all configuration and preferences across all administrative interfaces.
CallFire Call Tracking is call center software that enables users to purchase local and toll free numbers from the vendor’s database for advertisement campaign uses. The platform supports both a local presence as well as a global presence, enables users to respond via text messages, and tracks call activities and data through Google Analytics.
Cougar Mountain SaaS Accounting provides all the features and functionality of enterprise accounting software. The solution includes point of sale, retail and back office capabilities, multiple user access on the same network and real-time financial information monitoring.
SmartSupport is knowledge base management and community forum software equipped with article optimization tools, facilitates multi-channel support processes, and allows users to customize the interface to match company branding ideas. The platform is built with intelligent content search algorithms designed to populate search results as queries are typed, media-rich article editing tools, and custom forms and tagging capabilities.