As customer service emerges as a key competitive differentiator, the role of call centers and contact centers is quickly evolving. Team members must now do much more than just answer questions and provide information.
Companies invest a significant amount of money in their supply chain software. Therefore, the success of these solutions is critical. This article highlights some tips that can help businesses derive maximum value from their supply chain applications.
Enterprise resource planning (ERP) solutions are designed to improve key back office business activities, while customer relationship management (CRM) applications were created to enhance front-office functions including sales, marketing, and service and support. It’s only logical that the major ERP vendors, in an effort to further extend the value of their suites, would make the move into the CRM market. As a result, a new host of ERP CRM solutions have been introduced over the last several years.
If you work in a bustling enterprise environment or actively use your company’s CRM program, you have probably heard a thing or two about the iPhone’s position as an enterprise phone. It’s even possible you consider the iPhone to be the answer to your mobile business needs. If this is the case, you are not wrong to consider an iPhone over a BlackBerry or even an Android or Windows phone.
It is key to know the difference between CEM and CRM and the benefits of using them together. This article reviews CEM in reference to CRM programs.
There are pitfalls to CRM programs. The biggest issue is how customer relations are effected by the elimination of personalized customer service. This article provides valuable information on how CRM programs can become a problem if management doesn’t have a handle on things.
Is your company ready for a customer relationship management solution? Take this brief CRM quiz to find out.
Defect tracking tools are simple tools that can be built in-house, and so the first decision in defect tracking is whether to buy an existing tool or build your own.
Effective goal setting is the key to CRM success. This article provides some simple tips to help you define, manage, and measure your most important CRM-related objectives.
Your ERP implementation is not going to be like any other company’s process, so keep this in mind as you examine best practices. In taking a proactive approach to your research and selection process, you will be better educated and equipped when it comes to evaluating ERP software implementation processes.