h2desk is help desk and live chat software that converts chats and conversations into support tickets, enables users to create predefined messages for frequently asked questions, and automatically sends users alerts when ticket SLA time is approaching its expiration. The platform allows users to create and implement tutorials, manuals and troubleshooting tools, is equipped with both manual and automated ticket-to-agent assignment tools, and is designed to allow agents to respond directly from their email inbox.
Help Scout is help desk software that provides users with email management tools and a shared inbox functionality that enables users to work across departments as well as manage multiple products or brands from a single account. The platform is equipped with collision detection tools that shows who is replying to what in real-time, allows users to tag conversations for categorization or automation triggering purposes, and saves replies and common responses for future reference or use.
Voxwire is web conferencing software that supports audio and video meetings, text messaging, and website, presentation and screen sharing activities. The platform is scalable and can supports both one-on-one meetings as well as meetings with high numbers of participants, and does not require that meeting attendants download or purchase the platform in order to attend a session.
DataStax Enterprise is data management software that provides a distributed, responsive and intelligent foundation designed to build and run cloud applications. The platform allows users to perform advanced indexing and searching via complex queries and includes support for sub-string, fuzzy and full-text searches.
Keynote Conference is web conference software that supports collaboration by enabling users to share data and applications, enables users to meet with customers and clients online, and facilitates online training processes with interactive elearning centers. The platform is equipped to support distance learning environments, utilize multimedia presentations, and provides users with business class collaboration tools that include co-browsing, PowerPoint and Flash presentation sharing, and whiteboarding tools.
OnSync is browser-based web conferencing software designed to enable users to run webinars, host virtual classrooms, and conduct online meetings. The platform is scalable and can host up to 1,500 users in a single session, supports multi-way video conferencing while maintaining high clarity image and sound, and is equipped with intuitive feature sets including screen layouts, whiteboarding and polling capabilities.
nService is help desk and customer service software that enables users to set up and implement support websites for customers, IT help desk websites in order to provide IT service assistance, and service websites for multiple company departments such as facility management and HR. The platform is equipped with a searchable knowledge base, service request and ticket submission functionality, and service request status views.
Naverisk is remote mobile management software equipped with monitoring, PSA, remote control and device management tools, as well as built-in ticketing and billing functionality. The platform provides users with remote monitoring capabilities designed to monitor event logs, CPUs, RAM, software, hardware, usage and networks, and enables users to troubleshoot and repair devices without interrupting end-user workflows.
AnyMeeting is webinar, online meeting and conference call software that facilitates engaging qualified leads, employee training and team collaboration. The platform is equipped to facilitate hand-raising and attendee interaction, share recordings of meetings and webinars, and send email follow-ups after the event.
SherpaDesk is professional services automation software designed to support multiple company functionalities including help desk and ticketing processes, time tracking, and invoicing and billing. The platform is equipped with tools geared towards project management tasks, asset management functionality and data report generation.
