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Aptean Onyx CRM Review

Product Snapshot


Aptean Onyx CRM is available both on-premise and as a SaaS solution.

Customer Focus

Medium Business, Large Enterprise

Select Customers

AAA, Alliance of Indiana, Bay Valley Foods, Case New Holland, H.J. Heinz Company

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About Aptean Onyx CRM

Aptean Onyx CRMAptean Onyx CRM is a powerful CRM system designed for use by teams throughout the entire organization in industries such as financial services, local governments, and professional services. Onyx CRM focuses on bringing important customer information to the right employees, leading to targeted marketing and personalized service. The software also includes specialized sales and marketing features that allow sales teams to manage leads and channels, generate quotes, and automate workflows to provide seamless and effective service to customers.

About Aptean
Aptean, a global leader in enterprise application software (EAS), gives businesses of all sizes a competitive edge. They empower people and businesses with end-to-end, industry-specific solutions to address complex business challenges more effectively. Their software applications and professional business services enable more than 9,000 customers, in more than 100 countries, to more successfully manage their business. Software built specifically for our target markets, aligned with deep knowledge across vertical industries, allow businesses to satisfy their customers, operate most efficiently, and stay at the forefront of their industry.

Aptean offers a full suite of business software applications, including Aptean Factory MES, Aptean Truition Ecommerce, Aptean MarketFirst Marketing Automation and Aptean Ross ERP.

Aptean Onyx CRM Key Features

  • Role-Based Application Views
  • Customizable Interface
  • Powerful Search
  • Process Automation and Scripting
  • Sales and Marketing Management
  • Opportunity Management
  • Quotes and Proposals
  • Sales Team Management
  • Channel Management
  • Pipeline Management
  • Win/Loss Analysis
  • Forecasting Analysis
  • Lead Management
  • Service and Support Management
  • Outlook Integration
  • Social Networking Links
  • Mobile Interface
  • Dashboards
  • Reporting
  • Web Based

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