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SOCIAL MONITORING TOOLS

Avaya Social Media Manager Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is an on-premise solution.

Customer Focus

Vendor works with companies of all sizes and across multiple industries.

Select Customers

Merchbanc, Healthplex, Grupo Transcoma, Kenton County School Distric, Geneva University Hospitals

 

About Avaya Social Media Manager

Avaya Social Media Manager Avaya Social Media Manager is social monitoring software that identifies relevant social media conversations, revenue opportunities and is equipped with tools that filter, distill and analyze relevant social media posts. The platform automatically distributes social media messages to the most qualified internal contact center agent or specialist, and tracks and reports social mentions and responses.

The software applies customizable filters to social media mentions, works to eliminate spam messages and classifies messages based on language and other attributes such as sentiment. Additionally, the classifies social media mentions using both internal and external context such as customer activity level, social influence and following, post histories or location.

About the Company

Avaya was founded in 2000 and is headquartered in Santa Clara, California.

 

Avaya Social Media Manager Key Features

  • Enables users to customize custom responses
  • Links information to internal customer databases
  • Allows agents to use social channels to respond to customers
  • Provides users with insights pertaining to customer contact
  • Accesses internal systems and databases for message context

 

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