Contact vendor directly for pricing information.
Product is an on-premise solution.
Vendor works with companies of all sizes and across multiple industries.
Merchbanc, Healthplex, Grupo Transcoma, Kenton County School Distric, Geneva University Hospitals
Avaya Social Media Manager is social monitoring software that identifies relevant social media conversations, revenue opportunities and is equipped with tools that filter, distill and analyze relevant social media posts. The platform automatically distributes social media messages to the most qualified internal contact center agent or specialist, and tracks and reports social mentions and responses.
The software applies customizable filters to social media mentions, works to eliminate spam messages and classifies messages based on language and other attributes such as sentiment. Additionally, the classifies social media mentions using both internal and external context such as customer activity level, social influence and following, post histories or location.
Avaya was founded in 2000 and is headquartered in Santa Clara, California.