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This product listing is out of date; you can find an updated product listing at Avaya Interaction CenterSOCIAL MONITORING TOOLS
– Avaya Social Media Manager Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is an on-premise solution.
Customer Focus
Vendor works with companies of all sizes and across multiple industries.
Select Customers
Merchbanc, Healthplex, Grupo Transcoma, Kenton County School Distric, Geneva University Hospitals
About Avaya Social Media Manager
Avaya Social Media Manager is social monitoring software that identifies relevant social media conversations, revenue opportunities and is equipped with tools that filter, distill and analyze relevant social media posts. The platform automatically distributes social media messages to the most qualified internal contact center agent or specialist, and tracks and reports social mentions and responses.
The software applies customizable filters to social media mentions, works to eliminate spam messages and classifies messages based on language and other attributes such as sentiment. Additionally, the classifies social media mentions using both internal and external context such as customer activity level, social influence and following, post histories or location.
About the Company
Avaya was founded in 2000 and is headquartered in Santa Clara, California.
Avaya Social Media Manager Key Features
- Enables users to customize custom responses
- Links information to internal customer databases
- Allows agents to use social channels to respond to customers
- Provides users with insights pertaining to customer contact
- Accesses internal systems and databases for message context
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