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Comcate eFeedback Manager Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with public agencies.

Select Customers

City of Menlo Park CA, City of Rocklin CA, City of Morrow GA


About eFeedback Manager

Comcate eFeedback Manager eFeedback Manager is citizen engagement, CRM and customer service software that enables public agencies to track citizen requests and cases through a user-friendly web interface. The platform equips users to execute public engagement programs with task management tools and communication channels, and is a fully customizable system in order to best suite each community’s department structures and workflows.

The platform is equipped with workflow automation functionality for streamlining operations, tracks instances of citizen engagement through multiple channels including email, phone calls, physical mail and drop-ins, and works to reduce administrative time and efforts through automated routing functionality. Additionally, the platform tracks citizen requests, provides users with a centralized database for all citizen engagement information, and is equipped with robust case management tools and unresolved case notifications settings.

About the Company

Comcate was founded in 2001.


eFeedback Manager Key Features

  • Report generation capabilities
  • Case resolution tracking
  • Case escalation functionality
  • Online case submission capabilities
  • Auto-response email tools
  • IVR integration


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