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Comcate CRM/311 Review

Product Snapshot

Technology

Comcate CRM/311 is a SaaS solution and requires no additional hardware for installation.

Customer Focus

CRM software solution designed exclusively for public agencies.

Select Customers

City of Menlo Park CA, City of Rocklin CA, City of Morrow GA

About Comcate CRM/311

Comcate CRM/311Comcate’s CRM/311 is a customer relation management software program that was designed exclusively for public agencies. Founded in 2000 by a group of retired city managers and Silicon Valley technologists, Comcate is headquartered in San Francisco, California.

Comcate CRM/311 Key Features

  • Work flow automation
  • Escalation and notification
  • Complete reporting
  • MS Office integration Word, Excel, and Outlook
  • Case management
  • Customer Service Center
  • Online case submissions
  • Auto-response emails
  • Work flow automation
  • Escalation and notification of cases
  • Complete reporting
  • IVR integration

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