Coveo Intelligent Customer Support Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Platform is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with mid-sized and enterprise businesses across multiple industries.

Select Customers

SunGard, Tokyo Electron America, Deltek

About Coveo Intelligent Customer Support

Coveo Intelligent Customer Support is a customer service software that helps connect troubled customers with solutions they need through intelligent information placement. The platform automatically reads customer case content and pulls up relevant solution information when the case is sent to an agent.

The software provides businesses with tools to pull up customer, product and interaction data to give a comprehensive view of the situation, helping increase customer interaction quality and decrease the time to resolve cases. Additionally, the platform allows agents to work with a fully customizable interface to maneuver through the program.

About the Company

Coveo was founded in 2005 and is headquartered in Quebec City, Quebec.

Coveo Intelligent Customer Support Key Features

Pulls up relevant product, customer and transaction data when a new customer case arrives
Can pull up content from within other software solutions, such as Salesforce and e-mail
Fully customizable program interface
Can recommend other workers who might be able to help solve a case
Stores all interactions and communications