Contact vendor directly for pricing information.
Platform is available as a SaaS solution that requires no additional hardware.
Vendor works with mid-sized and enterprise businesses across multiple industries.
SunGard, Tokyo Electron America, Deltek
Coveo Intelligent Customer Support is a customer service software that helps connect troubled customers with solutions they need through intelligent information placement. The platform automatically reads customer case content and pulls up relevant solution information when the case is sent to an agent.
The software provides businesses with tools to pull up customer, product and interaction data to give a comprehensive view of the situation, helping increase customer interaction quality and decrease the time to resolve cases. Additionally, the platform allows agents to work with a fully customizable interface to maneuver through the program.
Coveo was founded in 2005 and is headquartered in Quebec City, Quebec.