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HELP DESK

– Freshdesk Customer Support Software Review

Product Snapshot

Product Pricing
  • Robust – $9 per agent per month
  • Advanced- $16 per agent per month ($19 monthly billing)
  • Enterprise – $25 per agent per month ($29 monthly billing)
Technology

Freshdesk Customer Support Software is a SaaS solution and requires no hardware for implementation or usage.

Customer Focus

Customer Support Agents and Representatives

Select Customers

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About Freshdesk Customer Support Software

- Freshdesk Customer Support SoftwareWith features like customizable ticketing and a general helpdesk overview, Freshdesk Customer Support Software helps organizations manage their customer support tickets in a more efficient manner. Freshdesk Customer Support Software also assists your agents with smart suggestions and task automation.

Launched in June 2011, Freshdesk was founded in order to provide a more affordable customer support software solution. Freshdesk has won the Microsoft BizSpark Startup Challenge and has been recognized by Business Insider and Economic times.

Freshdesk Customer Support Software Key Features

  • Ticketing Capabilities
  • Helpdesk Coordinator
  • Field Specific Customization
  • Ticket Sharing
  • Activity Streams
  • Merging and Splitting Ticket Functions
  • Smart Suggestions
  • Canned Responses
  • Automated Common Tasks

Products Similar to - Freshdesk Customer Support Software