HarrisData CRM Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is available as both an on-premise solution and as a SaaS solution.

Customer Focus

Vendor works with small and midsized companies.

Select Customers

Contact vendor directly for case studies.

About HarrisData CRM

HarrisData CRM is customer relationship management software that provides users with specialized CRM functionalities through three modules: CustomerFirst, SalesFirst, and WebFirst. CustomerFirst focuses on help desk and quality tracking functionalities, SalesFirst focuses on sales operations and prospects, and WebFirst enables users to create 24/7/365 customer support portals and online incident report creation.

CustomerFirst enables internal departments to maintain in-context customer information databases, SalesFirst captures all historical and critical prospect data, and WebFirst is designed to work as an extension of other HarrisData CRM solutions and enables users to download software updates from the internet. Additionally, the platforms work to improve sales, forecasting, pipeline management and win/loss reporting, automates marketing campaign operations including planning, management and execution, and enables users to implement and manage all customer SLAs.

About the Company

HarrisData was founded in 2009 and is headquartered in Wisconsin.

HarrisData CRM Key Features

Help desk support management including automatic escalation and an integrated knowledge base
Warranty and service entitlement management functionality
Serialized and unserialized product management
Customer self-service functionality
Provides users with issue and request workflows