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HELP DESK

HelpSTAR Enterprise Help Desk Review

Product Snapshot

Technology

HelpSTAR Enterprise is an on-premise help desk/service desk solution.

Customer Focus

Small Business, Mid-Size Business, Enterprise

Select Customers

Metro-Goldwyn-Mayer, Reuters, ATK, Northwestern Law, Bessemer Trust, Marine Credit Union

About HelpSTAR Enterprise Help Desk

HelpSTAR Enterprise Help DeskHelpStar Enterprise improves user interaction with the client’s help desk. The program uses a ribbon interface and integrates several features that automate many help and service desk functions and allow for the quick modification of templates.

About Help Desk Technology International Corporation
Founded in 1988, Help Desk Technology has a long history of developing help and service desk solutions, including early software versions for MS-DOS. Throughout the 2000s the company won a series of reader’s choice awards from WindowsITPro.

HelpSTAR Enterprise Help Desk Key Features

  • Active Directory Integration
  • Advanced Search
  • Announcements
  • Asset Management and Purchasing
  • Attachments
  • Auto Discovery
  • Auto Ticket Escalation
  • Business Hours and Rules Modification
  • Calendar
  • Dashboard Designer
  • Email Functionality
  • Encryption
  • Knowledge Management Database
  • Paging
  • Project Requests
  • Project Template Designer
  • Reminders
  • Service Reports
  • Schedule & Send Reports
  • User-Defined Fields
  • Web Portal Interface
  • Crystal Reports Designer
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