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– Hornbill Review

Product Snapshot


Pricing starts at $49 a month for each user.


Hornbill is available as a SaaS solution and requires no additional hardware.

Customer Focus

Hornbill works with mid-sized and enterprise companies.

Select Customers

Toyota Motorsport, Scottish Environment Protection Agency, Shere, S Three, University Hospital of South Manchester

About Hornbill

- Hornbill Hornbill is a Cloud-based IT service management solution that helps your company adopt ITIL processes. Out of the box, you can manage all your incidents and service levels. For instance, the program processes service requests, identifies problem trends, pinpoints cascading errors, and sends service notifications to the appropriate parties. Lastly, Hornbill comes in three packages. The more expensive editions provide you with more support from the Hornbill team, including setup, customization, and integration with other software solutions.

About Hornbill
Hornbill was founded in 1995 and has major offices in London and Dallas. The company has thousands of customers across the globe. Hornbill has won awards from Gartner, SDI, and the London Borough of Merton.

Hornbill Key Features

  • Enterprise-level IT service management solution that is Cloud-based
  • Helps your company employ ITIL processes
  • Takes customer service requests via phone, e-mail, and web and ensures they reach the correct parties
  • Highlights trends behind IT problems
  • Controls all changes made in your IT infrastructure
  • Prevents IT problems from cascading
  • Service workers can pull up customer data easily
  • Available in three editions, and the more expensive ones come with service support from the Hornbill team

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