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Meritide Enterprise Service Desk Review

Product Snapshot

Product Pricing

Contact the vendor directly for pricing information

Technology

Enterprise Service Desk is a SaaS solution and requires no additional hardware for installation.

Customer Focus

The vendor works with businesses of all sizes in several different industries.

Select Customers

Some clients that use Enterprise Service Desk include Sun County Airlines, US Department of the Interior, and the City of Fontana, CA.

About Enterprise Service Desk

Meritide Enterprise Service Desk Enterprise Service Desk is an IT service management software that allows businesses to efficiently manage IT problems and requests. The platform allows users to be cost effective with free end users, have flexible delivery: on-premise or cloud, and it is quickly deployable with out-of-box functions.

The software provides businesses with tools to provide their IT employees with role-based dashboards, personal technician workspace and an announcement calendar. Additionally, the platform comes with a survey management feature, audit-ready reporting and role-based security.

About Meritide

Meritide was founded in 1999 and is headquartered in St. Paul, MN.

Enterprise Service Desk Key Features

  • cost effective with free end users
  • flexible delivery: on-premise or cloud
  • quickly deployable with out-of-box functions
  • easy to administer without consultants
  • highly configurable, codeless automations
  • ITIL-based processes including Incident, Problem, Change, Release, Asset and Configuration, Knowledge, Service Level, Service Catalog, Service Request
  • RESTful API, Microsoft AD and LDAP integration, SharePoint integration, Bomgar Remote Support integration

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