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SOCIAL MONITORING TOOLS

– Salesforce.com Radian6 Engagement Console Review

Product Snapshot

Technology

Software-as-a-Service

Customer Focus

Salesforce Radian6 works with medium-sized and enterprise companies across all industries.

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Salesforce Radian6 Engagement Console

- Salesforce.com Radian6 Engagement ConsoleSalesforce Radian6 Engagement Console is a platform for interacting with your customers via social media. This software works across social media sites such as Twitter and Facebook, blogs, online forums, news outlets and social news sites to capture millions of posts daily. The dashboard is fully customizable and allows you to send social media inquiries to your team. Lastly, this program keeps tabs on customers’ social profiles and complete social media history.

About Radian6
Radian6 was founded in 2006 and was acquired by Salesforce in 2011. Radian6’s social media services are currently being integrated across Salesforce’s product line. Salesforce Radian6 was recognized as a leader in social media listening platforms by independent research firm Forrester Research, Inc.

Salesforce Radian6 Engagement Console Key Features

  • Single platform social media solution
  • Works across Twitter, Facebook, online forums, and news outlets
  • Monitors millions of posts daily
  • Salesforce Chatter support
  • Seamless workflow
  • Customizable dashboard
  • Performs analyses on social media metrics
  • Full Facebook and Twitter integration

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