A free version is available. Paid pricing starts at $29 a month.
Product is available as a SaaS solution and requires no additional hardware.
Vendor works with small and mid-sized companies.
VanillaDesk is a service desk software solution that sports a number of ITIL V3 processes. The program starts at the user dashboard, where you can view comprehensive service analytics and reports. From there, you can report incidents, log problems, fulfill service requests, and escalate cases. Your customers can also use web portals to check their case statuses and view a knowledgebase. Lastly, VanillaDesk can automatically import all your e-mails to match them up with customer cases in your database.
VanillaDesk was founded in 2010 and is headquartered in London.