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CUSTOMER SERVICE
ECOMMERCE
– WORLD TECH OÜ Nice Chat Review
Product Snapshot
Product Pricing
Product is available in multiple plans:
- Freemium with Business Plan – $17 to $20 per agent seat per month
- Enterprise – $50 to $59 per agent seat per month
Technology
Platform is a SaaS solution and requires no additional hardware for installation.
Customer Focus
Vendor works with small to midsize companies in the ecommerce and retail industries.
Select Customers
Contact vendor directly for case studies.
About Nice Chat
Nice Chat is ecommerce chat that integrates with online stores in order to sync with products and orders, and provides real-time assistance and customer service for online customers. The platform enables sales representatives to target audiences by UTM tags, referrers and behavior, facilitates sales through the chat window, and is built with customer engagement tools including triggered chats and customer profiles that identify customer needs and interests.
The software is equipped with screen tracking tools, helping pointers to enables sales representatives to guide customers on their own screens, and collects customer feedback. Additionally, the platform provides users with quick reply templates, group chat and chat transfer capabilities, and facilitates chat across multiple websites.
About the Company
WORLD TECH OÜ was founded in 2014 and is headquartered in Estonia.
Nice Chat Key Features
- Customizable forms
- Targets traffic by source
- Product suggestions and checkout in chat windows
- File sharing capabilities
- Visitor tracking tools including live tracking and customer data gathering
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