Sentiment is social intelligence and social monitoring software that enables users to schedule and publish content, such as images and videos, via social media channels, facilitates customer service and engagement operations, and analyze customer interactions and team performance. The platform is designed to scale as needed in real-time, provides users with key CRM tools, and allows users to automate tedious ore repetitive tasks.
Envision Call & Screen Recording is call center and CRM software that records all calls and agent screens, as well as stores all call and screen records within the system for as long as the user requires. The platform is designed to enable users to locate recorded calls and interactions for future use or reference, can be set up for 100% call recording, quality control selective call recording, or on-demand call recording, and can be implemented at a single site, multiple geographically distributed sites or in agents work-from-home sites.
Envision Quality Monitoring is call center and agent assistance quality monitoring software that identifies the KPIs that best describe the ideal customer journey, as well as evaluates how well agent interactions match up against those KPIs. The platform enables users to improve agent and operational performance, motivate and retain emloyees by identifying ideal agent performances and practices, and takes into account the agent’s tone, ability, application workflow and accuracy.
To determine which type of sales rep is mostly likely to succeed in the current economy, Corporate Executive Board asked over 450 first line sales managers to assess three of their direct reports (two core performers and one high performer) across 44 different attributes covering areas such as attitudes, skills, behaviors, activities, and knowledge.
These days, nobody goes it alone. We all need a helping hand, a few words of encouragement, or a new technique to help us close a tough deal. That’s where this ebook can help.
Adopting a new SaaS solution or on-premise software for your business isn’t exactly the same thing as purchasing and downloading a new app onto your phone. Business software resellers exist not only to sell a software solution, but to assist the client in the implementation process, troubleshooting and, ultimately, to drive down overall cost.
Perhaps the biggest challenge for CRM vendors is to get users to actually adopt their software. John Paterson, CEO and founder of Really Simple Systems, believes CRM systems tend to be over-complicated. We spoke with John about the success of his “quick and easy” CRM solution, the future of CRM, and how to increase user adoption.
Jitbit Hosted CRM is a cloud CRM for managing your organization’s interactions with customers and prospects, enabling you to track contacts and implement your sales, marketing and customer service processes. Track and report on everything from contacts and company names to upcoming tasks.
When businesses invest in CRM for the first time, or seek to upgrade to a more powerful software package, many believe that expenditure is the biggest hurdle to success. It isn’t. It’s the implementation, and the preparation for that implementation, that can make or break CRM success.
The Business-Software.com editorial team recently said down with SugarCRM for an in-depth look at their popular CRM solution for small businesses. Read on to learn more about the various pros and cons of SugarCRM to decided whether this tool is right for your business.