FrontRange Solutions Desktop Server Management Chapter 3
FrontRange audit capability provides complete visibility of all IT assets on your corporate network, no matter what platform.
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Help Desk Feature Showdown: Comparing 5 Leading Help Desk Software
Comparing help desk software features can help narrow the choices in the software selection process, enabling organizations to find the solution with the capabilities that answer their service requirements. Compare the features of top help desk software products from leading vendors and discover what these solutions have to offer.
BMC Track-It!
Track-It! is IT help desk software that provides users with help desk automation tools and knowledge base management. The platform is equipped with a keyword searchable known issue repository, efficiency tracking tools and allows users to leave IT team feedback for technician work reviews and resource justification and management purposes.
Top 10 ITIL Best Practices for Your Service Desk
ITIL is a method for organizing and delivering your IT services using best practices to help you give your team the utmost in efficiency, quality and collaboration. ITIL standardizes and formalizes the way service desk functions are delivered, among other IT elements. Through the shared knowledge of businesses, IT minds, and IT experts across several industries, ITIL continues to be a valuable resource to your organization.
10 Steps to Successfully Implement ITIL in Your Business
Information Technology (IT) is one of the most critical elements within any business, demanding a practical approach to service management. This practical approach is found in the IT Infrastructure Library (ITIL), a process-based, best practices framework developed for IT service management.
BMC FootPrints Service Core
FootPrints Service Core is IT service and asset management software that enables users to configure end-to-end business services and integrates with other systems such as BMC Client Management, Active Directory and SQL Database. The platform is designed to automate service delivery and routine tasks, works to improve employee satisfaction and IT team reputation, and requires little-to-no technical skills.
– Dell KACE M300
Dell KACE M300 is made to help small companies accurately track their assets and software licenses.
Delivering Value with Automation – Volume II: Optimizing Your Software Budget
IT professionals under pressure to do more with less should take a serious look at automating software management processes. The benefits are not confined to cost control.
Delivering Value with Automation – Volume III: Optimizing Software Management
IT professionals under pressure to do more with less should take a serious look at automating software management processes. The benefits are not confined to cost control.
AssetWise – Asset Management, the New Wave
To proactively manage assets over their entire lifecycle, firms must strive for enterprise-wide visibility and context into utilization, service accounts and historical records.