The success factor for any community is engagement. The more time users spend interacting with your site and other community members the deeper the relationship they build with your brand. Gamification is a key element in ensuring user engagement. It allows you to optimize your community and get you closer to your customer.
Over the last few years, the web design community has seen a monumental shift in how we think about and create websites, due to the rapid rise of mobile browser use. From initially just making sure a site “worked” on mobile, we are now expected to make sure sites are “optimized” for mobile: providing a great user experience no matter the device viewing a site. There are several ways to accomplish this, and one of the most talked about techniques is Responsive Web Design (RWD).
Whether you need to build and intranet for employees or a knowledge base for customers, knowledge management systems focus on making information organized and accessible by providing a variety of tools to communicate and catalog information such as instant messaging, threaded forums and wikis. Download our Top 10 Knowledge Management report for a comparison of leading knowledge management software.
Astute Solutions RealDialog is a self-service knowledge management system for you, your customers, and your workers that quickly and automatically provides answers, eliminating the need to manually search through scores of pages, documents, and data.
SmartSupport is knowledge base management and community forum software equipped with article optimization tools, facilitates multi-channel support processes, and allows users to customize the interface to match company branding ideas. The platform is built with intelligent content search algorithms designed to populate search results as queries are typed, media-rich article editing tools, and custom forms and tagging capabilities.
Parature is CRM software provides users with multi-channel service desks, customer self-service portals and knowledge management functionality. The platform enables users to provide customer assistance and engagement across multiple channels including web, live chat, social, and mobile, as well as assists companies with building agent-accessible knowledge bases in order to deliver consistent and accurate customer answers.
Adobe RoboHelp is a help authoring tool that enables technical writers to collaborate and optimize content for help systems, policies, procedures and knowledge bases. The software helps users to generate collaborative reviews and generate user-centric content, allows users to deliver differentiated content for different devices and screens, and allows users to use HTML5 to publish content in EPUB 3, KF8 and MOBI formats.