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KNOWLEDGE MANAGEMENT

– Astute Solutions RealDialog Review

Product Snapshot

Technology

The platform is a SaaS solution.

Customer Focus

Astute Solutions works with enterprise companies in the fields of retail, automotive, manufacturing, pharmaceutical, travel and dining.

Select Customers

McDonald’s, British Airways, Dunkin’ Donuts, Domino’s, L’oreal

Astute Solutions RealDialog

Astute Solutions RealDialog is a self-service knowledge management system for you, your customers and your workers that quickly and automatically provides answers, eliminating the need to manually search through scores of pages, documents and data. Using a virtual assistant that is installable on websites, portals and contact center programs, this program takes user-entered questions and provides accurate answers. Astute Solutions RealDialog works 24/7 and helps resolve issues more quickly, enhances customer experiences and reduces routine inbound inquiries.

About Astute Solutions
Since 1995, Astute Solutions has been helping companies fortify their customer relationships. The company’s award winning product line includes CRM, contact center, self-service, knowledge management and IP communications solutions. For the 2012 Super Bowl, Astute Solutions tools were used to monitor and capture social media data on reactions to advertisements.

Astute Solutions RealDialogFeatures

Self-service information program that takes questions and provides accurate answers
Eliminates the need to parse through pages of data to find answers
Works 24/7 automatically
Can be installed on web-pages, portals and call center desktops
Helps call center agents, store employees, and field agents with customer problem solving
Decreases volume of inbound routine questions
Advanced natural language processing and ability to engage in human-like dialog