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– Microsoft Parature Review

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Product is available as a SaaS solution.

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Vendor works with companies of all sizes and across multiple industries.

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About Parature

- Microsoft Parature Parature is CRM software provides users with multi-channel service desks, customer self-service portals and knowledge management functionality. The platform enables users to provide customer assistance and engagement across multiple channels including web, live chat, social, and mobile, as well as assists companies with building agent-accessible knowledge bases in order to deliver consistent and accurate customer answers.

The software enables users to maintain customer-facing knowledge bases through real-time updates, works to streamline multichannel business processes, and facilitates new employee, new product and service training processes through information and videos access. Additionally, the platform provides customers with access to searchable content databases through mobile-responsive customer portals that reflect user- and company-specific branding elements.

About the Company

Microsoft was founded in 1975 and is headquartered in Redmond, Washington.


Parature Key Features

  • 24/7 self-service information access
  • Real-time product and service updates
  • Works to increase first contact resolution rates
  • Enables users to build FAQ information portals
  • Designed to support customer service through customer-preferred channels before assisted service


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