How to Avoid Delivering Bad Customer Service
Delivering high quality customer service plays a pivotal role in your company’s front-office activities. Get our FREE Customer Service guide and learn how you can deliver better service to your customers.
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How to NOT Follow up and Destroy Your Business
Until recently there has been no solution to help manage the complex tasks involved with multi-step, multi-media follow up. People have been forced to come up with “creative” ways to get the follow up done… and believe me, I’ve seen some amazing creativity.
Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM
Emulating the model of the private sector, local governments are stretching to improve the quality and convenience of services provided to their citizenry and other constituents. The standard for service has been changing rapidly, with a dramatic raise of the bar of expectations for the availability and responsiveness of service resources. Customers in the for-profit world have come to expect seamless and convenient self-service options as well as integrated and accurate information from their service providers.
The Hidden Dangers of an RFP
The investment of money, time and change in processes that come with a software implementation has a profound impact on any company, making it imperative that the right product and service provider are identified during the selection process.
Secrets to Selling C2CRM Successfully
Before you can be successful at selling C2 CRM, it is important to understand what CRM truly offers. From identifying business opportunities and creating a proposal to delivering a solution and ensuring customer satisfaction, CRM provides tools to make it all happen efficiently.
Put Your Customers to Work: Make CRM Systems Work for You
CRM systems often do a better job at making things easy for your employees. Better lead management, opportunity management, and […]
Using CRM to Sell More
This document is written to address the specific issues related to CRM and Sales Professionals. When considering a CRM solution, it is critical to understand the needs of your sales team members and how they would utilize this CRM application on a daily basis.
Profiling That Elusive Customer
Customer profiling is one of the main driving actions that help in obtaining benefit from CRM. Simply put, this activity tells you who your customer is so that you can market and sell your services to him.
On-Premise CRM Pros and Cons
While the number of companies who choose hosted software is increasing, many organizations still prefer an on premise CRM solution. This article highlights the pros and cons of selecting an on premise CRM application.
10 Steps to Implementing a CRM Culture in the Organization
Implementing CRM tools also means you are implementing a CRM culture. Use this guide to make sure each employee understand the benefits of using CRM software.