– Elsinore Technologies ScreenConnect
Elsinore Technologies ScreenConnect is a remote support solution that allows companies to securely and immediately access any computer over the internet.
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LANDesk Service Desk
LANDesk Service Desk enables you to deliver outstanding IT support services to employees and customers. It combines ITIL-verified, process-driven incident, problem, release, change, and configuration management and more in a single touch point.
LANDesk Simplifying IT Complexity
LANDesk continues to deliver solutions that allow organizations to get the most from their IT investments. With LANDesk solutions organizations can ensure their users are productive while controlling access to systems, software and data.
FlowCentric in 49 Seconds
Rent IT – The Perfect Video Rental System in 49 Seconds, as viewed in the Classic Navigator.
Applying Remote Support Technology for Maximum Impact
By using remote support, technicians can access the users’ desktop to effectively diagnose and resolve the issues.
It’s Time to Review – and Renew – Your Telecommuting Policy
Most companies will save money by formalizing their telecommuting policies and standardizing support practices. Informal policies and ad hoc support result in inconsistencies about who can telecommute and what costs the company covers. Additionally, absent a formal policy, IT support costs will be higher when nonstandard and personal devices are connecting to the network.
People + Processes + Technology: Creating a Winning Formula for Customer Support
Service desks can employ the best agents in the world, or run the most sophisticated technologies, but without effectively combining the two, and directing their interactions based on sound processes, they won’t deliver service and support that differentiates. Some service transformation tools, such as remote support, not only improve customer service delivery, but positively impact employees and business processes as well.
Powering Your Global Professional Service Workforce with Web-Based Meeting and Collaboration Tools
This White Paper identifies some of the insights gained from a recent benchmark survey on how globalization drives the need for Professional Service Organization (PSOs) to rely on collaboration and remote service delivery tools like Citrix® GoToMeeting® Corporate and Citrix® GoToAssist® Corporate.
Key Features of Remote Support Software
Remote support software offers a broad range of powerful features that enable anytime, anywhere monitoring and management of critical technology assets. Read on to learn more about the key capabilities of remote support software.