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Security Issues With Remote Desktop Access

Organizations are supporting increasingly distributed and complicated PC environments, and are showing a renewed interest in remote control tools mainly […]

Remote Utilities

Remote Utilities is remote desktop software that provides IT teams with access to workstations, servers, and laptops over a LAN and via the internet. The platform allows users to view remote PC screens, control mouse and keyboards on remotely accessed computers, and assist users by sending keystrokes and transferring files.

Cisco WebEx Support Center

Cisco WebEx Support Center is remote support software that enables users to provide IT support for both workers and customers via live chat, video conferencing and remote desktop control. The platform enables agents to work with up to five customers at a time, work across multiple platforms, and collect and manage system information.

4 Key Features of Remote Support Solutions (And Where to Find Them)

Remote support solutions can make a huge different to IT staff members and customer service agents, enabling them to provide the best technical support to both employees and customers. Here are the must-have features (and the products that offer them) you’ll want to look for!

Netop Remote Control

Netop Remote Control has been serving major enterprises spanning industries and political boundaries for nearly 30 years. The solution excels in complex global environments where efficiency, stability and security are paramount.

– MAXfocus MAX RemoteManagement

MAX RemoteManagement remote support software designed for utilization by any business model and is equipped with system reporting, asset tracking and alert settings capabilities. The platform provides users with active discovery functionalities that allow users to find new devices on client networks, monitor networks for changes to the system and get details on connected devices such as MAC address, IP, operating system, version and hostname.

SOTI MobiAssist

SOTI MobiAssist is a remote support help desk solution for all of the user’s IT assets. From a centralized console, users can provide remote support for smartphones, handhelds, desktops and servers.

– Fixmo EMP

Fixmo EMP is an enterprise mobility platform that provides you with defense-grade mobile security and management tools.

– Fixmo SafeZone

Fixmo SafeZone helps you secure and manage all the data across your company mobile device fleet.

– Fixmo SafeLock MDM

Fixmo SafeLock MDM is a module in the Fixmo EMP platform that provides you with security and compliance features