With remote support technology, tech support departments provide better support and improve customer satisfaction. The rapidly advancing technology allows tech staff to take control of a remote system to fix problems, illustrate processes, and capture information.
Remote support can deliver a positive experience for the end user and greater productivity for the support personnel. Remote support best practices include gaining the confidence and support of both staff and customer, and using the technology as an opportunity to capture information for further analysis.
Remote support software helps companies that have multiple locations monitor and provide support to their various branches.
The use of remote support software is on the rise, as companies strive to streamline their global or distributed technical support operations. Read on to learn what remote support software is, and how it is utilized.
GoToManage allows you to provide cross-platform support from your desktop or iPad.
GoToManage is a full-featured alternative to traditional virtual networking solutions.
GoToManage enables IT professionals to provide remote support for end users.
GoToManage is Citrix’s solution for IT management that effectively monitors, controls and supports the IT infrastructure, and enables technicians to fix any problems through remote support.
GoToAssist is remote support software that provides users with features including screen sharing, online chat and remote access capabilities. The software is designed to transition from call to chat or online support, provide unattended access when the end user is not present and invite additional contributors to any help session via URL or chat.