Inditon OrderDesk is an intuitive customer management software solution that allows call center agents to quickly place and manage orders, manage customer accounts, and offers apps so users can monitor agents, manage call queues, respond to escalations and set up new users from mobile devices. The platform allows users to create escalation hierarchies through assignment rule configuration, as well as logs all interactions for tracking purposes.
Chaport is a live chat tool that provides companies with a modern messenger designed to make communication with customers easy and enjoyable, and has applications for all platforms including iOS, Android, Web, Windows and Mac. The platform is equipped with auto-invitation capabilities that help engage visitors in the communication process and typing insights in order to allow support specialists to provide clients with fast answers.
Document360 is a collaboration and knowledge base solution for software product and project documentation. The platform enables users to create rich documentation and knowledge base for offerings (both internal and external), provides document authoring capabilities, and can be customized to meet needs from small to large scale enterprises.
Relay is an intelligent platform for technology support and customer service that enables users to deliver simple, predictive, and personal experiences at scale. The platform is powered by the Relay Technology Index, a comprehensive global index of business technology currently available that combines a universal technology dictionary with curated knowledge and insights from millions of support interactions.
Agile CRM is all-in-one CRM software that enables users to automate marketing, sales and service operations, provides users with a 360-degree view of all customers, and is equipped with sales enablement features. The platform provides companies with high-end telephony integration, tracks customers via email tracking, web engagement and social listening, and provides users with multiple enhanced features including lead prospecting tools, video email capabilities, and live chat.
Kapture CRM is business automation CRM software that provides users with a single platform designed to manage sales and customer service processes. The platform is customizeable in order to better match user- or company-specific requirements and feature needs, and offers multiple CRM functionalities including sales CRM, marketing CRM, service CRM, a mobile CRM app, operations and analytics CRM, and a payment and collections management system.
We’ve talked about the differences between help desks and service desks. Now, we tackle the question of why you might consider a service desk over help desk software.