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Articles on Using IT Help Desk
From the Community: Picking the Right Help Desk Software
Posted September 26, 2012 by James Sullivan
Join us for a detailed look at questions asked by members of the Business-Software.com Community. Today’s question comes from Simeon A., in Redwood City, CA, who says, “I’m looking for a Help Desk solution with… Read More
Help Desk vs. Service Desk: What’s the Difference?
Posted April 5, 2012 by Darlene Lin
A support portal is an integral part of any business that provides service to its customers and end-users. Yet oftentimes two of the terms most associated with support portals - “help desk” and “service desk”… Read More
5 Tips to Operate an Effective Help Desk
Posted March 19, 2012 by Darlene Lin
The effectiveness of the help desk has a direct impact on the bottom line. The help desk is the primary channel between your customers and your organization. Providing an optimal help desk experience can improve… Read More