ePowerCenter is CRM software designed to be less complex than most other systems and assists customer service agents to resolve customer issues quickly and effeciently. The platform allows users to maximize each customer interaction through channels such as email, mail, fax, phone and chat.
ePowerCenter Mobile is mobile CRM software that brings field agents and remote workers information they need in a timely manner. The platforms allows users to see a united customer view, enter and resolve customer issues, view current cases, provide case updates and access customer data and feedback.
Astute Social monitors blogs and popular social media sites to bring you relevant conversations that can provide insight into how your customers perceive you.
Astute Solutions Insights parses through customer feedback data to provide you with key insights on how to achieve business success.
Astute Solutions RealDialog is a self-service knowledge management system for you, your customers, and your workers that quickly and automatically provides answers, eliminating the need to manually search through scores of pages, documents, and data.