Force.com is a leading cloud platform to build and run custom social, mobile and real-time business apps. Over 240,000 apps have been built using the Force.com platform, including apps for workflow, analytics and other core business processes.
Remedyforce is the leading ITIL-compliant IT help desk solution that is delivered on the Cloud. The platform was built by two leaders in their respective industries–BMC Software and Salesforce.com–to provide an IT help desk solution for the social enterprise.
Salesforce.com Radian6 is a social media monitoring solution designed to bring social media insights to your company. Radian6 monitors the billions of social media posts generated each month and translates this data into valuable information for your business.
Salesforce Desk.com is a customer service application that helps small businesses and growing support teams create the happiest customers on Earth. The all-in-one customer support app has everything a small business needs to provides awesome customer service in the cloud–mobile; it’s mobile, social-centric, simple to use and affordable.
Salesforce’s Service Cloud is a customer support solution that helps businesses deliver more responsive and faster service across every channel, from the contact center to social networks. The Service Cloud enables businesses to meet their customers where they interact, such as Facebook or Twitter, to ensure that every customer need is met.
Salesforce Marketing Cloud is a business intelligence platform designed to make marketing simpler. The platform is made up of several different studios. The Email Studio engages customers through email campaigns with automated and personalized messages. The Mobile Studio gives users the ability to send SMS messages, push notifications and group messages and can be integrated with email strategies.
ExactTarget Marketing Automation is a cross-channel marketing automation system that’s designed for both B2B and B2C.