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IT Management White Papers and Demos

Automated Requests Centralization: A 6-step Guide
White Paper provided by C2 Innovations

Centralizing Business Services: An ITSM Collaboration eGuide
White Paper provided by C2 Innovations

Successful SSO Selection — 37 Critical Questions to Ask
White Paper provided by Bitium

Selecting the right single sign-on solution (SSO) for your organization can be a daunting task. Competing solutions offer varying levels of application support, management overhead, and potentially confusing (and counter-productive) cost structures. These questions can help you collect and organize the critical information you need to make a well-informed decision for your organization.

Password Peril: The Frontline Security Challenge in the SaaS Age
White Paper provided by Bitium

As enterprises large and small shift their information to the cloud, an explosion of SaaS tools are making it easier than ever for employees to collaborate and innovate. As a result, online security is increasingly being pushed to the forefront as a major corporate expense. Yet, 89% of the global information workforce lack clarity on how security applies to the cloud.

The Data Warehouse Dilemma
White Paper provided by Domo

In the category of late bloomers, business intelligence (BI) and data warehousing can be added to the list. In use for more than 20 years, BI and data warehousing’s ability to provide substantive benefits remains elusive for many companies. While hard-and-fast statistics are difficult to get, widely reported failure rates for BI projects range from 50 percent to as high as 80 percent. However, such failure rates have not stopped companies from continually trying to gain benefits from BI. The results of a survey released in January 2012 by Gartner found that among the top technology priorities for CIOs, number one was analytics and business intelligence.

Leveraging Your IT Service Management Solution for Business Process Automation
White Paper provided by BMC Software

To excel in an increasingly competitive business environment, organizations need to automate business processes wherever possible.

Help Desk Feature Showdown: Comparing 5 Leading Help Desk Software
White Paper provided by Unknown

Comparing help desk software features can help narrow the choices in the software selection process, enabling organizations to find the solution with the capabilities that answer their service requirements. Compare the features of top help desk software products from leading vendors and discover what these solutions have to offer.

Top 10 ITIL Best Practices for Your Service Desk
White Paper provided by Unknown

ITIL is a method for organizing and delivering your IT services using best practices to help you give your team the utmost in efficiency, quality and collaboration. ITIL standardizes and formalizes the way service desk functions are delivered, among other IT elements. Through the shared knowledge of businesses, IT minds, and IT experts across several industries, ITIL continues to be a valuable resource to your organization.

10 Steps to Successfully Implement ITIL in Your Business
White Paper provided by Unknown

Information Technology (IT) is one of the most critical elements within any business, demanding a practical approach to service management. This practical approach is found in the IT Infrastructure Library (ITIL), a process-based, best practices framework developed for IT service management.

Delivering Value with Automation - Volume II: Optimizing Your Software Budget
White Paper provided by FrontRange

IT professionals under pressure to do more with less should take a serious look at automating software management processes. The benefits are not confined to cost control.