BPMonline CRM merges CRM with BPM (Business Process Management) suite. This forward thinking product provides a powerful set of tools for process design fully integrated with the CRM solution. The CRM modules incorporate all the robust functionality for time optimization, sales automation, marketing automation, data and document management and analytics that you would expect.
The BPM module using BPMN (Business Process Modeling Notation) allows you to design and run processes directly from the solution. This means that processes designed in the solution are easily accessible and comprehensible for business users and IT staff.
BPMonline was launched with a genuine desire to create a CRM solution that can help businesses build first-class relationships with their customers, deliver outstanding service, and monitor business processes. BPMonline has added process management tools into the CRM application to automate business processes and operations that are part of the CRM strategy. Moreover, business process management (BPM) can be employed to help management align tasks and activities with business strategy and current market needs.
For more information, please visit – http://www.bpmonline.com/products/crm/bpmonlinecrm