Mid-market companies around the world rely on Epicor customer relationship management (CRM) solutions to enhance their sales, marketing, and support operations and build a stronger, more loyal, and more profitable customer base.
With a combination of flexibility, ease-of-use, and advanced features, Epicor CRM enables staff in key customer-facing roles to perform their jobs more productively and respond to customer needs and preferences more rapidly.
Launched approximately 14 years ago, Epicor CRM solutions streamline and automate the collection, organization, handling, routing, and storage of mission-critical customer data. So, employees have immediate access to the activity histories, interaction logs, and other vital information they need to sell to and service clients more effectively.
Epicor CRM is also highly customizable, allowing companies to easily tailor the solution to work with their unique processes and workflows. It includes modules for:
All Epicor CRM applications include pre-defined reports, so vital customer-related interactions and activities can be tracked and monitored by management. And, at the heart of Epicor CRM is a robust .NET-based platform that guarantees optimized system performance.