Five9 was founded by five technology visionaries who left a leading call center firm to create their own company in December 2001. These visionaries understood the untapped potential of voiceover IP and the emerging Software-as-a-Service model.
Their vision was to deliver the value of leading call center software at an affordable price for small and medium-sized businesses, and they saw how a hosted solution could dramatically improve return on investment results. Their commitment to service excellence is embodied in the company name – the five nines of reliability – typically associated with world-class telecommunications providers.
Using their own investment, they released the first version of the Five9 Virtual Call Center in March of 2003. On July 1, 2003, Brian Silverman joined Five9 and Tim McCarthy, formerly President of Charles Schwab, was named as the first Chairman of the Board. Under Brian’s leadership, the Five9 customer base began to grow and the company soon gained the attention of investors. On April 20, 2004, Five9 secured its first round of venture capital. Since then, with a strong executive team led by current CEO Mike Burkland and top-tier investors fueling continued success, Five9 has outpaced the hosted call center industry and is currently recognized by Inc. Magazine as one of America’s Top 500 Fastest-Growing Private Companies.
Today, Five9 serves hundreds of customers and thousands of concurrent users on five continents. The company has enjoyed steady revenue growth of 300%+ annually for the past three years, and with key investors like Hummer Winblad, Mosaic Ventures, and Partech International, Five9 is the declared category leader in terms of call center seats, customers, and revenue.
With world headquarters in Pleasanton, California and international sales and support offices in Canada, the USA, India, the Philippines, and Mexico, Five9 looks ahead to increased global presence in the competitive world of call center applications and solutions.
Five9 Call Center Key Strengths