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About Microsoft Dynamics Customer Service Software

Microsoft Dynamics® for customer relationship management empowers your employees to boost sales, satisfaction, and service with automated CRM that’s easy to use, customize, and maintain.

Microsoft Dynamics® Customer Service Software

Microsoft Dynamics® business software offers a wide spectrum of feature-rich, affordable CRM solutions to help you meet your specific needs, including providing exceptional customer service through your help desk.

Whether you run a small, growing business or a large organization with a high number of customers and large sales and marketing teams-you can use Microsoft Dynamics® to help you manage relationships even better. The Microsoft Dynamics® suite of CRM-related solutions includes:

  • Microsoft Dynamics® CRM
  • Microsoft Dynamics® AX for field service
  • Microsoft Dynamics® AX for sales and marketing
  • Microsoft Dynamics® GP for field service
  • Microsoft Dynamics® NAV for sales and marketing
  • Microsoft Dynamics® NAV for service management
  • Microsoft Dynamics® SL for field service
  • Microsoft Office Outlook 2003 with Business Contact Manager


Customer Service Benefits

Microsoft Dynamics® NAV (formerly Microsoft Navision) makes it profitable for you to deliver superior customer service because you always have the accurate, up-to-date information you need to control costs, organize your service resources for maximum efficiency, and provide better service.

It helps you establish long-term relationships with your customers with functionality including service contract management, and consistent logging and tracking of equipment and services.

Microsoft Dynamics® NAV also helps you manage a broad range of other business areas according to your particular needs. You can add functionality as you need it, and grow at your own pace.

Business Benefits

The CRM solutions and capabilities within Microsoft Dynamics® connect closely to other Microsoft technologies that you may already use. This brings together data, helping your sales people to answer customer questions without making the customer wait. Marketing planners can review the true results of marketing campaigns, from customer inquiries to sales and services delivered. Managers can use business data to assess the value of customer relationships for your organization and make them more productive.

When your employees use the CRM functionalities of Microsoft Dynamics®, they work within a familiar Microsoft software environment. This helps reduce distractions of having to learn and work with disparate software tools. For example, you can access customer and business information and manage customer communications through your e-mail program. Or you can analyze data and create reports in your spreadsheet application.

Microsoft Dynamics® solutions are typically implemented for you by a Microsoft partner with the right industry and technical expertise.