About NetSuite Customer Service Software

NetSuite Inc. offers hosted CRM software for small to medium businesses. NetSuite was originally incorporate as NetLedger by its founders Larry Ellison and a young protégé, Evan Golberg. The company’s name was later changed to its current NetSuite.

NetSuite enables companies to manage all key business operations in a single system, which includes accounting/enterprise resource planning (ERP), customer relationship management (CRM), and eCommerce. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite’s patent-pending “real-time dashboard” technology provides an easy-to-use view into role-specific business information that is always up-to-date.

NetSuite Customer Service Software

You can select from several NetSuite CRM solutions, all of which offer varying levels of customer support and service capabilities.

• NetSuite – is a comprehensive Web-based solution for midsize businesses that integrates Accounting/ERP, CRM, Ecommerce and partner collaboration capabilities.
• NetSuite Small Business – Web-based application allows you to manage the entire selling process, including sales order entry, post-sale follow-up, as well as upselling opportunities. Unlike its competitors, NetSuite Small Business provides complete customer purchase histories, which enable your sales representatives to serve your customers better.
• NetSuite CRM – offers a Web-based CRM solution that gives your company all the traditional CRM capabilities you need to manage marketing through customer acquisition.

• NetSuite CRM+ – is a total Customer Relationship Management CRM solution for businesses large and small with customer-centric view to manage initial and on-going relationships over the phone, in person, or on the Web.

NetSuite has thousands of customers globally ranging in industry, business size and software solutions.